Eligibility

You may request a return or exchange only if:

• The product was damaged during shipment or transit
• The product has a manufacturing defect
• The wrong item was delivered

Conditions

• Issues must be reported within 24 hours of delivery
• A continuous uncut unboxing video is mandatory as proof
• The product must be returned in its original packaging with all accessories

Process

Exclusions

Return or exchange requests will not be accepted if:

• Raised after 24 hours of delivery
• The issue is caused by electrical surge, water damage, or misuse
• The product is defect-free but the customer is unhappy with subjective aspects (e.g., sound quality preference)

Refunds & Exchanges

• Refunds are processed within 7 business days to the original payment method after the returned item passes Quality Check (QC)
• If the same product is available, we will send a replacement; otherwise, a refund will be issued

Company Rights

We reserve the right to cancel any order if:

• There is a pricing error on our website
• The product goes out of stock

In such cases, a full refund will be issued.

Before Dispatch

• Orders can be cancelled if the product has not been shipped
• A full refund will be issued

After Dispatch

• Orders cannot be cancelled once shipped
• If a cancellation request is made after dispatch, the refund will be issued after deducting logistics/shipping charges

Refund Timeline

• Refunds are processed within 7 business days after cancellation confirmation

Mode of Refund

Processing Time

• Refunds are initiated once the returned product passes the quality check (QC)
• Refund will be credited to your account within 7 working days to your original mode of payments