Eligibility

You may request a return or exchange only if:

• The product was damaged during shipment or transit
• The product has a manufacturing defect
• The wrong item was delivered

Conditions

• Issues must be reported within 48 hours of delivery
• A continuous uncut unboxing video is mandatory as proof
• The product must be returned in its original packaging with all accessories

Process

Exclusions

Return or exchange requests will not be accepted if:

• Raised after 48 hours of delivery
• The issue is caused by electrical surge, water damage, or misuse
• The product is defect-free but the customer is unhappy with subjective aspects (e.g., sound preference)

Refunds & Exchanges

• Refunds are processed within 7 business days after QC approval
• If the same product is available, a replacement will be sent; otherwise, a refund will be issued

Company Rights

We reserve the right to cancel any order if:

• There is a pricing error on our website
• The product goes out of stock

A full refund will be issued in such cases.

Before Dispatch

• Orders can be cancelled if the product has not been shipped
• A full refund will be issued

After Dispatch

• Orders cannot be cancelled once shipped
• If cancellation is requested post-dispatch, refund will be issued after deducting logistics/shipping charges

Refund Timeline

• Refunds are processed within 7 business days after cancellation confirmation

Mode of Refund